Welcome to www.tungaqshop.com. The following terms explain the problems you may encounter when using this website and how to deal with them. Please read these terms carefully to ensure that you understand and agree to the policies and procedures of this website.
Order Issues
If you encounter problems during the order placement process, such as the order cannot be completed, the payment failed, or the order status is not updated, please follow the steps below to deal with it:
Check the order status: Log in to your account to check the order status and confirm whether there are any system problems.
Contact Customer Service: If you are unable to resolve the problem, please contact Customer Service at the following methods:
Email: serve@tungaqshop.com
Phone: 00639277180888
Refunds and Returns: For more information on refunds and returns, please refer to our Return and Exchange Policy page.
Product Issues
If the product you received has quality problems or does not match the description, please follow the steps below to deal with it:
Inspect the product: After receiving the product, immediately check whether it meets your expectations.
Reporting a Problem: If you find any problem, please report it within 7 days after receiving the product by the following methods:
Email: serve@tungaqshop.com
Phone: 00639277180888
Provide Evidence: Please provide the order number, product photos and problem description to help us process your request quickly.
Account Issues
If you encounter account-related problems, such as login failure, password reset or account security issues, please follow the steps below:
Password Reset: Use the password reset function provided by this website and follow the instructions to reset your password.
Account Security: If you suspect that your account security has been violated, please contact customer service immediately and change your account password.
Contact Support: For further assistance, please contact us at:
Email: serve@tungaqshop.com
Phone: 00639277180888
Technical Issues
If you encounter technical issues while using this website, such as pages that fail to load, browser compatibility issues, etc., please try the following solutions:
Clear Cache: Clear your browser cache and cookies and reload the page.
Change Browser: Try using a different browser or update your current browser to the latest version.
Check Network Connection: Make sure your network connection is stable.
Contact Technical Support: If the problem persists, please contact Technical Support at:
Email: serve@tungaqshop.com
Phone: 00639277180888
Payment Issues
If you encounter problems during the payment process, such as payment failures or bill errors, please follow the steps below:
Check Payment Information: Confirm that the payment information you entered is correct.
Contact Bank or Payment Service Provider: Sometimes payment issues may be related to your bank or payment service provider.
Contact Customer Service: If the problem persists, please contact Customer Service at:
Email: serve@tungaqshop.com
Phone: 00639277180888
Privacy and Data Issues
If you have any questions or concerns about our privacy policy or data processing, please refer to our Privacy Policy or contact us at:
Email:serve@tungaqshop.com
Phone: 00639277180888
FAQs
Before contacting us, you may want to review our FAQ page, which provides answers to common questions about orders, products, accounts and payments.
Complaints and Feedback
We welcome your feedback and suggestions. If you have any dissatisfaction or complaint about our service, please contact us directly and we will do our best to resolve the problem and improve the service.
Thank you for using www.tungaqshop.com. If you have any questions or need further assistance, please do not hesitate to contact us!